Refund Policy

This Refund Policy applies to purchases from Adventuring Artists, operated by Lauriann Atlee, doing business as Adventuring Artists.

What we sell

Adventuring Artists sells a founding membership for $19 per month (USD), giving access to our online video painting lessons.

Returns (physical goods)

Adventuring Artists offers digital painting instruction and an online community. We do not sell or ship physical goods, so no product returns apply.

Memberships

All sales are final. Membership payments are non-refundable, including partial months. Billing is month to month and you can cancel anytime to stop future charges.

Founding member price

The founding member price of $19 per month stays the same for as long as your membership remains active. If you cancel and later rejoin, you will pay the monthly rate in effect at the next Open Enrollment period.

How to request a refund

Because memberships are non-refundable, refunds are only issued for billing errors (such as a duplicate charge). Email hello@adventuringartists.com with your name, the email used for purchase, and the date of the charge. We respond within 3 business days.

How refunds are issued

Approved refunds are returned to the original payment method through our payment processor. Processing times depend on your bank or card issuer.

Disputes and chargebacks

If you have a problem with a charge, please contact us first at hello@adventuringartists.com so we can try to resolve it quickly. Most issues can be settled directly without a bank dispute. If you file a dispute or chargeback with your card issuer, we will respond with the relevant purchase and access records through our payment processor, and access to purchased content may be paused while the dispute is open.

Billing errors

If you believe you were charged in error, contact us at hello@adventuringartists.com and we will review it promptly.